Cotswold Perfumery Ltd
Victoria Street
Bourton on the Water
Cheltenham
GL54 2BU
England

Tel:   +44-(0)1451-820698
Fax:  +44-(0)1451-821717

Email:  
sales@cotswold-perfumery.co.uk

Opening Hours:
9.30am - 5pm Mon-Sat
10.30am - 5pm Sun

Company Registration:
No 869623, England.

Registered Name, Address, Telephone & Email:
As above.

Our Cancellation Policy - Perfume Courses

Please make sure you read the cancellation policy for the service you’ve booked. This policy relates to Cotswold Perfumery Perfume Courses. If you’ve booked a Cotswold Perfumery Lab Day, please see our cancellation policy here.

We understand that plans change, and you may need to change the date of your perfume training course. Please give us as much notice as possible, so we can accommodate changes where we can.

If you’ve booked a perfume course using a Cotswold Perfumery voucher, and you want to cancel or switch your booking to a different date, then provided you give us at least 60 days’ notice, there will be no penalty – you can either request an alternative date or receive a full credit note or refund. You can use your credit note at any time to receive a cash refund, pay for another course, or purchase goods from our shop in Bourton-on-the-Water or our online store  (Please note, the refund can only be issued to the person who bought the voucher.)

If you cancel your booking with less than 60 days’ notice but more than 21 days’ notice, you will be charged a £25 cancellation fee, which will be deducted from any credit note or charged to you at the time of re-booking an alternate date for a course with your voucher.

If you cancel your perfume course with less than 20 days’ notice – or in the event of a no-show – you won’t receive a refund unless we resell your place, in which case you will be charged a £25 cancellation fee as described above.

On the rare occasion we have to cancel a Cotswold Perfumery Perfume Course (in the case of illness, for example) we promise to give you as much notice as possible, and to send you a credit note for the full value of the day.