Our Cancellation Policy - Lab Days
Please make sure you read the cancellation policy for the service you’ve booked. This policy relates to Cotswold Perfumery Lab Days. If you’ve booked Level 1 or Level 2 perfume training, please see our cancellation policy here.
We understand that plans change, and you may need to change the date of your lab day. Please give us as much notice as possible, so we can accommodate changes where we can.
If you’ve booked a lab day using a Cotswold Perfumery voucher, and you want to cancel or switch your booking to a different date, then provided you give us at least 72 hours’ notice, there will be no penalty – you can either request an alternative date or receive a full credit note. You can send us your credit note at any time to receive a cash refund, pay for another course, or purchase goods from our shop in Bourton-on-the-Water or our online store (Please note, the refund can only be issued to the person who bought the voucher.)
If you cancel your lab day with less than 72 hours’ notice – or in the event of a no-show – you will be charged a £25 cancellation fee, which will be deducted from any credit note or charged at the time you rebook an alternate date for your lab day.
On the rare occasion we have to cancel a Cotswold Perfumery Lab Day (in the case of illness, for example) we promise to give you as much notice as possible, and to send you a credit note for the full value of the day.